Questions??

I would be happy to help you.

 

7 + 15 =

More Contact Information

 

Phone Number:  859-983-7497

Address:  108 Swilcan Bridge Way, Georgetown, KY 40324

Email:  thistleandbrushstudio@gmail.com

Facebook:  https://www.facebook.com/thistleandbrushstudio

Instagram:  https://www.instagram.com/thistleandbrushart/

 

Frequently Asked Questions

  • Do you take commissions?
    • Yes!  I do take a few commissions each year.  Commissions can be of people, animals, buildings, or really anything that is special to you.  If you are interested in a commission it is best to contact me as soon as possible.  Spaces fill up quickly.

 

  • Can I visit your studio to see your artwork?
    • My studio is in my home so I do not have a public studio or gallery that you can visit.  All of my available pieces are posted in my online store.  If there is a piece that you are interested in I can arrange for a time to view it.

 

  • Can I pick up my order locally?
    • Yes!  If you are local to Georgetown we can schedule a time you can pick up your order at my home.

Returns and Exchanges Policy

For your peace of mind I offer a seven day return period. I want everyone who buys a piece of my art to be completely satisfied and to be able to make a purchase without worry. Once you have received the work you have seven days to live with it to make sure it is the piece for you.

If the artwork has been damaged in the mail please keep all packaging and refer to my full returns policy below for further details. I aim for your experience of working with me to be as smooth and positive as possible.

If you experience any problems at all regarding your order please email me at thistleandbrushstudio@gmail.com  and I will be happy to help.

Tracey Sanchez

Thistle and Brush Studio

Return Policy

Original Artwork and Art Prints Return Policy

Please unpack carefully and retain all packaging until you have decided that you are happy with your purchase.

From the time you receive your original artwork, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund (minus shipping costs). 

We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Thistle and Brush Studios and are not fully satisfied, you have:

Seven (7) days to contact us about your intent to return the work

Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us.***

If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)

I am not able to offer refunds in the following cases:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.
  • Sale Items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

How to Return an Original, Undamaged Work

Step 1 – Within seven (7) days of your merchandise delivery date, please contact our email support at thistleandbrushstudio@gmail.com to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing similar acid free packaging materials to send the artwork back safely and securely to the artist. Please contact me for advice if needed.

Step 3 – Email thistleandbrushstudio@gmail.com to complete the return process.

Once the piece safely reaches us, Thistle and Brush Studio will process your return and the amount owed will be refunded to your original source of payment in the same currency (minus shipping costs). Damaged art work caused by improper packaging will not be refunded.

Additional return information

Additional shipping fees may apply for international returns.

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please email thistleandbrushstudio@gmail.com to give us your order information.

Step 2 – Save original packaging!

Step 3 – Take photos of damaged artwork and packaging. Please email these photos to thistleandbrushstudio@gmail.com

Step 4 –  Thistle and Brush Studio will contact you to discuss next steps.

 

Privacy Policy

Who we are

Our website address is: www.thistleandbrushstudio.com

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.